Money Back Guarantee

Money Back Guarantee: Free and automatic coverage

We want you to shop hassle-free on Mini Robin Toy Shop.

Most purchases go through with no problems at all. However, if your item doesn’t arrive or wasn’t what was described in the listing:

  • We’ll make sure that you get the item you ordered; or
  • You’ll be refunded the purchase price and original postage costs.

How does it work?

STEP 1: Contact Us

You can do this via customer service page, and in most cases we will fix the problem straightaway.

You’ll need to contact us within 30 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived.

STEP 2: Let Us Know

Please let us know if you haven’t received what you ordered or it wasn’t what was described in the product page.

It would be very helpful if you could provide a photo of the item which you are not happy with.

STEP 3: Get your money back

We’ll get your money back fast. We’ll get back to you within 48 hours. And if you haven’t received what you ordered, we’ll quickly refund you through your payment method.